Privacy Policy
Introduction
Your privacy is important to us! Madeira Dream Stays (“we”, “our”, or “us”) is committed to protecting your personal data and ensuring transparency in how we handle it. This Privacy Policy explains what data we collect, how we use it, and your rights under the General Data Protection Regulation (GDPR - Regulation (EU) 2016/679) and applicable Portuguese laws.
By using our website and services, you agree to the terms outlined in this Privacy Policy. If you have any questions, please contact us at info@madeiradreamstays.com.
Data We Collect
We collect the following types of personal data:
- Personal details: Name, email address, and phone number;
- Booking information: Details of your reservations, including check-in and check-out dates, accommodation preferences, and payment status;
- Browsing data: IP address, device type, and usage data (collected through analytics tools).
How We Use Your Data
We process your personal data for the following purposes:
- To manage and confirm your bookings;
- To communicate with you regarding your inquiries or reservations;
- To comply with legal obligations related to guest registration;
- To analyse website traffic and improve our services;
- To process payments securely through Stripe.
Legal Basis for Processing
We process your data based on the following legal grounds:
- Performance of a contract: To manage and fulfil your reservation;
- Legal obligations: To comply with Portuguese legal requirements, including guest data reporting to the AIMA (Agência para a Integração Migrações e Asilo);
- Legitimate interest: To improve our services and ensure website security.
Data Sharing and Disclosure
Your personal data may be shared with:
- AIMA (Agência para a Integração Migrações e Asilo): To comply with guest registration requirements;
- Our booking management platform: To process and manage reservations;
- Our invoicing platform: To issue invoices in compliance with Portuguese tax laws;
- Stripe: To process payments securely. Your payment details are handled directly by Stripe, and we do not store your credit card information. For more details, please refer to Stripe’s Privacy Policy.
We only share personal data with trusted third parties under strict confidentiality agreements and in compliance with data protection laws. We do not sell or rent your data to third parties.
Data Retention
We retain personal data for as long as necessary to fulfil our legal and contractual obligations:
- Data required by law is stored for the mandatory retention period;
- Other data is retained for 12 months after it is no longer legally required, after which it will be securely deleted.
Your Rights
Under the GDPR, you have the right to:
- Access, correct, or delete your personal data;
- Restrict or object to data processing;
- Request data portability.
To exercise these rights, contact us at info@madeiradreamstays.com. We will respond within the legally required timeframe.
Data Security
We take security seriously and implement appropriate technical and organisational measures to protect your personal data. These include:
- Encryption of sensitive data;
- Secure storage with restricted access;
- Regular security reviews to prevent unauthorised access, loss, misuse, or alteration of data.
Updates to this Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website, and we encourage you to review this page periodically.
Contact Us
If you have any questions about this Privacy Policy, please contact us at:
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